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Posted: 26 September 2021
Location: Mogadishu, Somalia

Travel Officer

Posted: 26 September 2021
Deadline Category Location Employment Experience Education Salary Employer
7 October 2021 Procurement & Logistics Mogadishu, Somalia Full Time UNOPS
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Support Services – Travel Officer

Job categories: Administration

Vacancy code: VA/2021/B5001/22621

Level: ICS-8

Department/office: NYSC, Peace and Security Cluster

Duty station: Mogadishu, Somalia

Contract type: International ICA

Contract level: IICA-1

Duration: Ongoing contract (Open-ended, subject to organizational requirements, availability of funds and satisfactory performance)

Application period: 24-Sep-2021 to 07-Oct-2021

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Peace and Security Cluster

The UNOPS Peace and Security Cluster (PSC) is a principal service provider in the field of mine action with the United Nations Mine Action Service (UNMAS), UNDP, UNICEF, Governments of mine-affected countries and other mine action partners.  It is led by the Director, who has overall authority and accountability for the performance PSC on behalf of its clients.  The Director is responsible for administering and providing oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations.

United Nations Mine Action Service (UNMAS) is a division of the Office of Rule of Law and Security Institutions (OROLSI) in the Department of Peacekeeping Operations (DPKO). UNMAS is mandated by the United Nations General Assembly (RES/68/72) to ensure an effective, proactive and coordinated response to the problem posed by a wide range of explosive hazards. Legislative mandates also recognize UNMAS technical expertise in responding to threats posed by unsecured and unsafe conventional weapons and ammunition stockpiles. As an office within DPKO, UNMAS supports peacekeeping and special political missions in accordance with Security Council mandates. 

UNMAS as a component of the United Nations Support Office in Somalia (UNSOS) provides explosive hazard management capacities, including mitigation, to AMISOM as part of a logistical support package. Non-lethal tactical advice and analysis are delivered by UNMAS technical advisors located in each AMISOM Sector Headquarters and at AMISOM Force Headquarters, who support AMISOM planning and operations. UNMAS support includes both enabling (“operate in spite of IEDs”) and response (“defeat the device”). As a component of the UN Mission in Somalia (UNSOM) UNMAS also supports the Federal Government of Somalia, including the Somali Police Force, Somali Explosive Management Authority and National Security Advisor. 

Functional Responsibilities

Under the supervision of the Senior Administration and Human Resources Manager, s/he will perform the following duties:


  • Assist travel bookings of all staff in accordance with the UNOPS Travel Policy and standard operating procedures in a timely manner including new bookings, change of bookings, cancellations etc;
  • Ensures the provision of reliable, cost effective and efficient movement control services for the transportation of passengers and cargo (including dangerous goods requiring special handling) within the area of responsibility; and ensures that the most suitable air asset(s) is/are assigned to a task to achieve the maximum safety, cost efficiency and effectiveness in the mission support;
  • Provides customer with details about the travel inquiries such as visa requirements and mandatory inoculations required by the health Authorities before the travel commences;
  • Communicate closely with travelling staff on their travel dates, tickets, and updates on changes to their travel;
  • Assist in processing and requesting transportation carrier tickets, using computer printer system or system link to travel carrier;
  • Handles travel issues, conflicts, complaints, cancelations and refunds;
  • Coordinate and maintains relationships with approved UNOPS travel agents;
  • Conducts research on destinations and request Travel Agent for provision of most direct and economical routs;
  • Process movement of personnel (MOP) documents in the UN Field Support Suite system and coordinate approval within mission portal;
  • Support the Head of Unit on coordination with the respective government offices in Somalia and Kenya to obtain necessary Passenger clearances, Entry permits and Work Permits
  • Monitors that travel and booking operations are conducted in compliance with Mission Air Tasking Orders, Standard Operating Procedures (SOPs), UN directives, UNOPS Transport Operations, UN Aviation Safety Manual and the host country’s Air Information Publications;
  • Raise Travel Authorizations (TA) for official travel and review TAs raised by personnel for non-official travel in relation to R&R and leave and verify for conformance and compliance with the UN and UNOPS Travel SOPs;
  • Resolves conflicting priorities and ensures that MOPs and TAs are published and communicated to all relevant elements in accordance with the established procedures and deadlines.

Data Management:

  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings;
  • Support the Head of Unit in the preparation of operational plans, performance reports and responses to compliance queries;
  • Support the Head of Unit in the development and implementation of inputs for the standard operating procedures for the travel and movement control related processes;
  • Ensures the accuracy and validity of data recorded in the unit management information systems;
  • Prepare and maintain Travel Tracking Sheets of all inbound and outbound travel of personnel;
  • Provides weekly reports to the Head of Unit on the UNMAS Somalia travel planner, and quarterly reports to PSC New York on the official travel plan;
  • Prepare reports on accommodation availability for personnel and alert the Head of Department on any issues.

General Administration:

  • Communicate and coordinate with staff, 3rd party contractors, MOVCON, UNSOS, on a daily basis to ensure compliance and control of travel arrangements;
  • Manages the personnel rotation cleared by the Head of Unit, and bring to her/his attention any deviations for review and further assessment;
  • In accordance with approved rotation and leave plans, support the Head of Unit in producing Danger Pay reports and share best practices;
  • In support to the Head of Unit, reviews adequacy of departmental space requirements;
  • Support the head of Unit in provision of accommodation as per the UN Department of Safety and Security standards;
  • Support the Unit on staff deployments and newly assigned personnel;
  • Raise Purchase Orders (PO/RFP) in UNOPS system, and follow-up for approval and Finance Team for the disbursement of travel expenses and invoices;
  • In support to the Head of Unit, prepares executive correspondence, develops and maintains collaborative relationships with mission components, the authorities, the broader UN family, donors and other national and international partners on coordination matters.
  • Any other duties as assigned by the Head of Unit.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education/ Experience/ Language Requirements

a)      Education

●        A first Level University Degree (Bachelor’s Degree or equivalent) with a minimum of two years of relevant experience OR;

●        High School (Secondary or equivalent) with six years of relevant experience is required.

b)      Experience

●        Relevant experience is defined as experience in travel operations, air traffic, aviation, cargo operations, administration or related field.

●        Experience in Monitoring and Evaluation is required;

●        Experience in Report Writing is required;

●        Computer literacy is required.

c)       Language

●        Fluency in English (spoken, reading and written) is required.

Contract type, level and duration

Contract type: ICA
Contract level: I-ICA 1 (ICS8)
Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

For more details about the ICA contractual modality, please follow this link:


Additional Considerations


  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

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